IVR Meets Text
Marketing Magic
SAMTeletext integrates your voice response (IVR) into your text marketing system. When customers call, your IVR guides them — and SAM sends the perfect text with your message and resources.
How does SAMTeletext work?
Once enabled, SAMTeletext comes to life when a customer calls your business toll-free number. Here's the magic:
IVR Welcome
The IVR greets your customer with a customizable welcome message positioned to your liking.
Keypad Selection
The IVR prompts customers to select from available options using their keypad.
Text Delivered
Once an option is selected, SAM automatically sends a text with your message and resources.
What are the advantages of SAMTeletext?
An integrated IVR and text messaging system offers several key advantages for your business.
Improved Customer Experiences
- Consistent communication: Seamlessly transition between voice and text for consistent, convenient experiences.
- Enhanced self-service: Customers choose to receive text-based instructions, minimizing wait times.
- Personalized interactions: Tailor messages based on customer preferences and frequently asked questions.
Engagement Efficiency
- Automated tasks: SAMTeletext moderates customers for appointments, product orders, and billing services.
- Reduced call volume: Text-based options reduce direct incoming calls and open up team capacity.
- Streamlined operations: Integrate text-based options to streamline ops and improve team efficiency.
Enhanced Data Collection
- Customer insights and analytics: Identify trends, improve visibility to your offerings, and understand user preferences and behavior.
Ready to give SAMTeletext a try?
Businesses using SAMTeletext see real, measurable results.
Reduce labor hours
Reduce labor time
Increase agent capacity
Cost savings
Efficiency gains
Guide your customers with SAMTeletext
Start using the most popular form of communication paired with your interactive customer solutions today.