Textmunication, Inc. Terms of Service
Last Updated: April 2026
1. Description of Service
Textmunication, Inc. provides a web-based application (“SAM”) for managing mobile marketing campaigns, including mobile communication messaging capabilities (the “Service”). Unless explicitly stated otherwise, any new features that augment or enhance SAM shall be subject to this Agreement.
The Service is provided on an AS-IS basis. Textmunication assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings. Users are responsible for obtaining access to SAM and acknowledge that such access may involve third-party fees.
2. SMS/MMS CPAAS (Communications Platform as a Service)
Textmunication's CPAAS enables businesses to integrate messaging capabilities into existing software systems via API.
- Core Features: Two-way messaging, message scheduling, personalization, and delivery confirmation.
- Delivery: While SMS and MMS have high open rates, delivery is not guaranteed due to carrier bandwidth, network uptime, and recipient device status.
3. Mobile Program Terms & Conditions
By participating in the Textmunication Mobile and Communication program, you agree to the following:
- Privacy: Our Privacy Policy governs the use of your information.
- Consent: You consent to receive recurring coupons, promotions, and text messages at the phone number provided. Consent is not a condition of any purchase.
- Rates: Standard message and data rates may apply.
- Opt-Out: To opt out, text STOP to 87365; you will receive a confirmation text.
- Liability: Carriers are not liable for delayed or undelivered messages.
4. Messaging Identifiers (Short Codes, 10DLC, Toll-Free)
Textmunication provides various identifiers to fit communication needs. For provisioning questions, contact sales@textmunication.com.
- Short Codes: Five or six-digit numbers for high-volume marketing.
- 10DLC: Long-form phone numbers for high-volume business messaging.
- Toll-Free Numbers (TFN): Numbers that customers can message without incurring charges.
5. Content Submission and Ownership
5.1 Confidentiality
You agree that any information or materials provided to Textmunication (excluding required account information) will be treated as non-confidential. You warrant that you possess all necessary rights, titles, and interests to provide such materials and that your submission does not infringe upon the proprietary or personal rights of any third party.
5.2 License Grant
By submitting content to the Service, you grant Textmunication an unrestricted, irrevocable, worldwide, royalty-free, perpetual license to use, reproduce, modify, transmit, and distribute such materials solely for the purpose of providing and improving the Services. This includes the right to use any ideas, concepts, or techniques contained in your communications for any purpose whatsoever.
5.3 Online Forums
If you utilize Textmunication’s online discussion areas (e.g., message boards, blogs, or wikis), you agree not to use these forums for illegal or inappropriate purposes. Textmunication reserves the right to edit or delete postings at its sole discretion.
6. Intellectual Property and DMCA Compliance
6.1 Ownership
All copyrights, trademarks, patents, and trade secrets in the Textmunication Services and Sites are the sole property of Textmunication, Inc. or its licensors. This includes all text, images, hosted software, and proprietary communication protocols.
6.2 Limited User License
Textmunication grants you a worldwide, non-exclusive, non-transferable license to access the Services solely for the purpose of managing your business communications. You may not copy, modify, reverse engineer, decompile, or disassemble any portion of the Services without express written permission.
6.3 DMCA Notice
To file an infringement notice, please provide our agent with:
- Identification of the copyrighted work claimed to have been infringed.
- A description of where the material is located on our site.
- Your address, telephone number, and email address.
- A statement of good faith belief that the use is unauthorized.
- A statement, under penalty of perjury, that the notice is accurate.
7. Communications and Marketing
7.1 Newsletters
By registering, your email and mobile number are automatically added to our distribution lists for newsletters and product updates. You may opt out at any time by clicking the "Unsubscribe" link in any email or emailing support@textmunication.com.
7.2 Service Alerts
You agree that Textmunication may contact you via phone, text, or email regarding account status, transactions, and requested services. These "Transactional" messages are necessary for account operation and are distinct from marketing newsletters.
7.3 Promotional Alerts
If you have separately opted in to receive periodic alerts about new products or special offers, Textmunication will contact you according to those specific terms. Standard rates apply.
8. Payments, Renewals, and Cancellations
8.1 Payment Terms
Access to the Services is contingent upon payment in advance. All fees are considered fully earned upon receipt.
8.2 Automatic Renewal
To ensure uninterrupted service, recurring subscriptions automatically renew for a period equal to the initial term. Your saved payment method will be charged at the start of each new billing period.
8.3 Cancellation
To prevent renewal, you must cancel your subscription via your account dashboard at least one (1) full business day before your scheduled billing date.
8.4 Price Adjustments
We may occasionally adjust pricing due to carrier fee fluctuations. If your recurring subscription price changes, we will provide 30 days' advance notice.
8.5 Refund Policy
All sales are final. You may request a full refund for unused, non-monthly plan credits within one (1) business day of the purchase date by writing to support@textmunication.com.
9. Credits and Expiration Policy
9.1 Nature of Credits
Credits are paperless vouchers used for Service transmission. The quantity of credits required depends on the message route, destination, and character count.
9.2 Expiration
- Monthly Plan Credits: Expire at the end of your billing month and do not "roll over" unless explicitly stated in your plan.
- Pay-As-You-Go Credits: Individual credits expire 12 months from the date of purchase.
9.3 Usage
Credits are deducted on a "first-bought, first-to-expire" basis. Pricing and credit requirements are subject to change based on carrier market conditions.
10. Customer FAQ: Understanding Your Service
10.1 How do my message credits work?
Credits are deducted each time you send a message based on the destination and route.
10.2 Do my credits expire?
Monthly credits expire at the end of the billing cycle; Pay-As-You-Go credits are valid for 12 months.
10.3 Why was I charged for a message that wasn't delivered?
Textmunication is charged by carrier networks for every delivery attempt. You are responsible for the cost of any message attempt, regardless of whether the recipient’s device is powered on or has a signal.