TRUSTED AND ENJOYED BY THE BEST
Trusted by thousands of businesses using Textmunication
Health clubs average 50% annual member churn — mostly from silence, not dissatisfaction. Textmunication's SMS/MMS automation catches at-risk members before they cancel, fills classes automatically, and locks in renewals without adding staff.
TRUSTED AND ENJOYED BY THE BEST
The fitness industry's 50% average churn rate isn't a membership problem. It's a communication problem. Members disengage quietly — and nobody notices until they cancel.
Most members stop coming 4–6 weeks before they cancel. That window is your best shot to re-engage them — but only if you catch it and act fast.
Health club emails average 18–22% open rates. Meanwhile, SMS/MMS messages are read in 3 minutes by 98% of recipients. You're sending to the wrong channel.
Members let memberships expire not because they want to leave — no one reminded them. Automated renewal flows recover thousands in lost revenue every month.
Members book classes and forget. Staff can't call everyone. A 24-hour and 1-hour automated reminder fills those empty spots without a single phone call.
Your team knows lapsed members exist. But manually reaching 200 at-risk members a week isn't feasible. Automation does it consistently — at scale.
Your gym software tracks visit frequency, expiration dates, and engagement — but none of that triggers outreach. It just sits there. Textmunication puts that data to work.
From first-day welcome to 10-year milestone, Textmunication keeps every member engaged — without adding headcount.
24-hour and 1-hour automated SMS/MMS reminders for group fitness, personal training, and facility reservations. Reduce no-shows by up to 40% across all departments.
Detect members who haven't visited in 10, 14, or 21 days and trigger personalized re-engagement sequences automatically. Catch churn before it becomes cancellation.
30-14-7-day automated renewal sequences with a two-way reply pathway. Members confirm, upgrade, or ask questions — and every response goes straight to your team.
Structured welcome sequences that guide new members through their first 60 days: club orientation, class suggestions, trainer intros, and habit-forming check-ins.
Identify members on entry-level plans who haven't used premium amenities. Targeted SMS/MMS campaigns drive personal training, spa, and premium tier upgrades.
After a great experience — class completion, trainer session, milestone reached — automatically ask members for a Google or Yelp review. Build reputation on autopilot.
Textmunication isn't just outbound blasts. When a member replies to a renewal reminder asking about payment options, that conversation lands in a real inbox — and your team can respond, close the deal, and log the outcome. No message goes unanswered.
"We have 2,400 active members across two locations and were losing track of who was at risk. Textmunication's win-back campaigns now catch lapsed members at 2 weeks automatically — before they cancel. In the first 90 days, we recovered $34,000 in memberships we would have just lost."
Whether you run one 30,000 sq ft flagship or 50 franchise locations, SMS/MMS automation scales with you.
Centralize member communication across all locations from one platform. Segment by location, membership tier, or engagement level — and automate the same retention workflows at every site.
Manage communication across gym floor, group fitness, pool, spa, and personal training. Send the right message to the right department's members without building a separate workflow for each.
Employee fitness programs need engagement campaigns, not just access. Automated check-ins, usage milestones, and wellness challenge broadcasts drive participation rates that justify your benefit.
Serve rotating student, staff, and alumni populations with segmented outreach. Renewal timing, orientation sequences, and seasonal reactivation campaigns tailored to your academic or clinical calendar.
Roll out consistent retention playbooks across franchisee locations while allowing local customization. Corporate sets the templates; each location controls its own timing and segmentation.
Appointment reminders, package expiration alerts, membership renewal flows, and review requests — all automated for wellness businesses where the relationship is as important as the service.
Everything health club operators ask before getting started.
Let us show you exactly how many members are at risk right now — and what a 90-day SMS/MMS retention plan would look like for your club. No commitment, 30 minutes.